Política de frete

Victoria Bellini offers free standard tracked delivery on every order, with no minimum order value.

We currently serve customers in multiple international markets.

Order Processing

Orders are generally processed within 1–2 working days.

Orders placed during weekends, holidays, promotional periods, or periods of unusually high demand may require additional processing time.

Processing time is separate from delivery time.

Estimated Delivery Time

After dispatch, orders are generally delivered within approximately:

7–12 working days

Delivery times are estimates and may vary depending on:

  • Destination country
  • Shipping carrier
  • Local delivery services
  • Customs processing
  • Holidays
  • Weather conditions
  • Other circumstances outside our reasonable control

Standard Tracked Shipping

Standard Tracked Shipping — FREE

Standard tracked delivery is available on eligible orders.

Priority Tracked Shipping

Where available, customers may choose Priority Tracked Shipping during checkout for an additional charge.

The applicable cost will be displayed before the order is completed.

Tracking

Once your parcel has been dispatched, you will receive tracking information by email.

Please allow some time for the carrier to activate or update the tracking information after dispatch.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by authorities in the destination country.

Where these charges are not collected during checkout, the customer may be responsible for paying them.

Victoria Bellini does not control charges imposed by local customs authorities.

Incorrect Addresses

Customers are responsible for entering a complete and accurate delivery address.

If you notice an error after placing your order, contact us as quickly as possible:

support@solenefit.com

We cannot guarantee that an address can be changed once the order has entered fulfillment or has been dispatched.

Lost Packages

If your order appears to be significantly delayed or lost in transit, please contact:

support@solenefit.com

We will review the tracking information and assist with the carrier where appropriate.

Packages Marked as Delivered

If tracking shows your order as delivered but you have not received it, please contact us so we can review the available shipment information.

Damaged Deliveries

If your parcel arrives damaged, please contact us and provide:

  • Your order number
  • Photos of the packaging
  • Photos of the affected item

Email:

support@solenefit.com