Política de reembolso
At Victoria Bellini, we want you to feel confident with every purchase.
You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must be:
- Unworn and unused, except for trying it on
- Unwashed
- In its original condition
- Returned with all original tags attached
- Returned in its original packaging, where applicable
Items showing signs of wear, washing, damage, odors, stains, or alteration may not be eligible for a refund.
How to Request a Return
To request a return, please contact:
Please contact us before sending any item back.
Free Returns
Eligible returns are covered by our free returns policy.
Once your return request has been approved, our team will provide the appropriate return instructions.
Free returns apply only to eligible items returned in accordance with this policy.
Exchanges
If you need a different size or product, please contact us at:
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer a refund or another suitable solution.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.
Please provide:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
Once reviewed, we will provide an appropriate solution, which may include a replacement, exchange, or refund.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Original Shipping Charges
Where standard delivery was provided free of charge, there is no standard shipping charge to refund.
Optional paid shipping upgrades, including priority or express delivery, are generally non-refundable once the order has been dispatched, except where required by applicable law.
Consumer Rights
Nothing in this policy limits any mandatory consumer rights available under the laws applicable to your purchase.